This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying cause of and resolving desktop application issues, identifying cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying cause of and resolving security issues.

Module 1: Installing, Upgrading, and Migrating to Windows 7

1.1 Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician

1.2 Introduction To Installing Upgrading And Migrating To Windows 7

1.3 Windows 7 Pre - Installation Requirements

1.4 Installing Windows 7 - Part 1

1.5 Installing Windows 7 - Part 2

1.6 Installing Windows 7 - Part 3

1.7 Overview Of Image Based Installations - Part 1

1.8 Overview Of Image Based Installations - Part 2

1.9 Overview Of Image Based Installations - Part 3

1.10 Configuring Application Compatibility

1.11 Chapter 1 Summary

Module 2: Configuring Disks And Device Drivers

2.1 Introduction To Configuring Disks And Device Drivers

2.2 Managing And Maintaining Disks - Part 1

2.3 Managing And Maintaining Disks - Part 2

2.4 Managing And Maintaining Disks - Part 3

2.5 Installing And Configuring Device Drivers

2.6 Chapter 2 Summary

Module 3: Configuring File Access And Printers

3.1 Introduction To Configuring File Access And Printers

3.2 Overview Of Authentication And Authorization

3.3 Managing File Access - Part 1

3.4 Managing File Access - Part 2

3.5 Managing Shared Folders - Part 1

3.6 Managing Shared Folders - Part 2

3.7 Configuring File Compression

3.8 Managing Printing

3.9 Chapter 3 Summary

Module 4: Indentifying And Resolving Log on Problems

4.1 Introduction To Indentifying And Resolving Logon Problems

4.2 Understanding Authentication

4.3 Managing Computer Accounts

4.4 Additional Network Services - Part 1

4.5 Additional Network Services - Part 2

4.6 Troubleshooting User Properties

4.7 Resolving Logon Issues

4.8 Chapter 4 Summary

Module 5: Configuring Network Connectivity

5.1 Introduction To Configuring Network Connectivity

5.2 Configuring T C P I P Connectivity - Part 1

5.3 Configuring T C P I P Connectivity - Part 2

5.4 Configuring T C P I P Connectivity - Part 3

5.5 Automatic I P Address Allocation

5.6 Name Resolution

5.7 Wireless Networking - Part 1

5.8 Wireless Networking - Part 2

5.9 Wireless Networking - Part 3

5.10 Chapter 5 Summary

Module 6: Troubleshooting Network Issues

6.1 Introduction To Troubleshooting Network Issues

6.2 Troubleshooting Network Connectivity - Part 1

6.3 Troubleshooting Network Connectivity - Part 2

6.4 Troubleshooting Network Connectivity - Part 3

6.5 Troubleshooting Name Resolution - Part 1

6.6 Troubleshooting Name Resolution - Part 2

6.7 Troubleshooting Name Resolution - Part 3

6.8 Troubleshooting Network Printing - Part 1

6.9 Troubleshooting Name Resolution - Part 2

6.10 Troubleshooting Name Resolution - Part 3

6.11 Chapter 6 Summary

Module 7: Mobile Computing And Remote Access

7.1 Introduction To Mobile Computing And Remote Access

7.2 Configuring Mobile Computer And Device Settings

7.3 Using Remote Control Tools

7.4 Configuring And Troubleshooting Remote Access - Part 1

7.5 Configuring And Troubleshooting Remote Access - Part 2

7.6 Configuring And Troubleshooting Remote Access - Part 3

7.7 Configuring And Troubleshooting Remote Access - Part 4

7.8 Configuring Branch Cacheanaging Computer Accounts

7.9 Chapter 7 Summary

Module 8: Securing Windows 7 Desktops

8.1 Introduction To Securing Windows 7 Desktops

8.2 Overview Of Security Management - Part 1

8.3 Overview Of Security Management - Part 2

8.4 Overview Of Security Management - Part 3

8.5 User Account Control

8.6 Application Restrictions - Part 1

8.7 Application Restrictions - Part 2

8.8 Configuring The Windows Firewall - Part 1

8.9 Configuring The Windows Firewall - Part 2

8.10 Configuring The Windows Firewall - Part 3

8.11 Configuring The Windows Firewall - Part 4

8.12 Securing And Troubleshooting Internet Explorer - Part 1

8.13 Securing And Troubleshooting Internet Explorer - Part 2

8.14 Securing And Troubleshooting Internet Explorer - Part 3

8.15 Chapter 8 Summary

Module 9: Optimizing And Troubleshooting Performance And Reliabilty

9.1 Introduction To Optimizing And Troubleshooting Performance And Reliabilty

9.2 Overview Of Performance And Reliability Tools - Part 1

9.3 Overview Of Performance And Reliability Tools - Part 2

9.4 Optimizing Performance - Part 1

9.5 Optimizing Performance - Part 2

9.6 Dealing With Hardware Failure

9.7 Chapter 9 Summary

Module 10: Maintaining Windows 7 Desktops

10.1 Introduction To Maintaining Windows7 Desktops

10.2 Troubleshooting Utilities - Part 1

10.3 Troubleshooting Utilities - Part 2

10.4 Troubleshooting Utilities - Part 3

10.5 Troubleshooting Utilities - Part 4

10.6 Backing Up And Restoring Data

10.7 Using System Restore

10.8 Configuring Windows Update

10.9 Chapter 10 Summary

10.10 Outro