Information Technology Infrastructure Library (ITIL®) - Service Operation

Information Technology Infrastructure Library (ITIL®) - Service Operation

$59.00

TRY IT FREE FOR 48 HOURS

Access our entire library for 48 hours.
Just fill out the form below.

 

Try it free for 48 Hours

No Credit Card Required.

Get Free Trial

Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.

We are in the process of becoming accredited for this course by ACQUIROS. ACQUIROS is an Examination Institute of AXELOS Limited.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Module 1: Service Operation Introduction

 1.1 Introduction

 1.2 Syllabus Exam Overview And Testing Tips

 1.3 Service Operation Introduction Part 1

 1.4 Service Operation Introduction Part 2

 1.5 Service Operation Introduction Part 3

 1.6 Service Operation Introduction Part 4

 1.7 Service Operation Introduction Part 5

Module 2: Service Management As a Practice

 2.1 Service Management As A Practice Part 1

 2.2 Service Management As A Practice Part 2

 2.3 Service Management As A Practice Part 3

Module 3: Service Operation Principles

 3.1 Service Operation Principles Part 1

 3.2 Service Operation Principles Part 2

 3.3 Service Operation Principles Part 3

 3.4 Service Operation Principles Part 4

Module 4: Service Operation Process

 4.1 Service Operation Process Part 1

 4.2 Service Operation Process Part 2

 4.3 Service Operation Process Part 3

 4.4 Incident Management Part 1

 4.5 Incident Management Part 2

 4.6 Problem Management

 4.7 Request Fulfillment

 4.8 Access Management

Module 5: Common Service Operation Activities

 5.1 Common Service Operation Activities Part 1

 5.2 Common Service Operation Activities Part 2

 5.3 Common Service Operation Activities Part 3

 5.4 Common Service Operation Activities Part 4

Module 6: Organizing For Service Operation

 6.1 Organizing For Service Operation Part 1

 6.2 Organizing For Service Operation Part 2

 6.3 Organizing For Service Operation Part 3

 6.4 Roles Part 1

 6.5 Roles Part 2

Module 7: Technology Considerations

 7.1 Technology Considerations

Module 8: Service Operation

 8.1 Implementation Of Service Operation

 8.2 Challenges, Risks, And Critical Success Factors

 8.3 Conclusion