Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.

We are in the process of becoming accredited for this course by ACQUIROS. ACQUIROS is an Examination Institute of AXELOS Limited.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Module 1: Service Operation Introduction

 1.1 Introduction

 1.2 Syllabus Exam Overview And Testing Tips

 1.3 Service Operation Introduction Part 1

 1.4 Service Operation Introduction Part 2

 1.5 Service Operation Introduction Part 3

 1.6 Service Operation Introduction Part 4

 1.7 Service Operation Introduction Part 5

Module 2: Service Management As a Practice

 2.1 Service Management As A Practice Part 1

 2.2 Service Management As A Practice Part 2

 2.3 Service Management As A Practice Part 3

Module 3: Service Operation Principles

 3.1 Service Operation Principles Part 1

 3.2 Service Operation Principles Part 2

 3.3 Service Operation Principles Part 3

 3.4 Service Operation Principles Part 4

Module 4: Service Operation Process

 4.1 Service Operation Process Part 1

 4.2 Service Operation Process Part 2

 4.3 Service Operation Process Part 3

 4.4 Incident Management Part 1

 4.5 Incident Management Part 2

 4.6 Problem Management

 4.7 Request Fulfillment

 4.8 Access Management

Module 5: Common Service Operation Activities

 5.1 Common Service Operation Activities Part 1

 5.2 Common Service Operation Activities Part 2

 5.3 Common Service Operation Activities Part 3

 5.4 Common Service Operation Activities Part 4

Module 6: Organizing For Service Operation

 6.1 Organizing For Service Operation Part 1

 6.2 Organizing For Service Operation Part 2

 6.3 Organizing For Service Operation Part 3

 6.4 Roles Part 1

 6.5 Roles Part 2

Module 7: Technology Considerations

 7.1 Technology Considerations

Module 8: Service Operation

 8.1 Implementation Of Service Operation

 8.2 Challenges, Risks, And Critical Success Factors

 8.3 Conclusion