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What Is an IT Support Technician?
Learn about common job duties, training requirements and salary potential for information technology (IT) support technicians. Find out where you could work and what credentials could bolster your earnings.
What Is an IT Support Technician?
An IT support technician is responsible for helping customers and consumers understand how to use and fix their computers or other various technologies. You may receive complaint calls about malfunctioning equipment and have to diagnose the problem over the phone and help the customer solve the problem if possible. Technicians must be extremely knowledgeable about the equipment they are providing support for so as to best assist the customer. The table below provides some details about this career:
|
Degree Required |
Associate's degree or postsecondary training; Bachelor's required for some positions |
|
Education Field of Study |
Information technology, computer science, computer programming |
|
Key Responsibilities |
Provide assistance to computer users, troubleshoot problems, provide solutions, provide technical support via phone or online |
|
Job Growth (2014-2024)* |
13% |
|
Median Salary (2015)* |
$48,620 |
Source: *U.S. Bureau of Labor Statistics
| Microsoft Office 365 Apps Suite |
| CompTIA IT Fundamentals |
| CompTIA A+ |
| CompTIA A+ |
| CompTIA Network+ |
| CompTIA Security+ |
| Configuring Windows Devices (Windows 10) |
| Linux+ |
| Cloud+ |